Gliss Training and Consultancy Ltd will not consider a refund/re-schedule under the following circumstances:

• If the candidate does not arrive on any day of the booked training course.
• If the candidate is late and trainer advises that missed-session is not possible to cover.
• If a deposit has already been made to secure a place on a course.
• If the candidate does not provide sufficient documentary proof of his/her ID.
• If the learner rearranges the course and cannot attend on the dates they have arranged for.

Gliss Training and Consultancy Ltd will consider a refund/re-schedule under the following circumstances:

• Due to any unavoidable reason, If a course is cancelled by Gliss Training  and Consultancy Ltd, a full refund of the original amount paid to us will be made. We will not be responsible, nor will we compensate for any accommodation or transport costs, or loss of earnings due to time taken off work.

• In-house Courses – Cancellation by Client :

Courses cancelled, in writing, by the client become liable for the following charges:

• – 28 days or more notice.. Full refund 
  – 21 days or more notice.. 25% of total cost 
  – 14 days or more notice.. 50% of total cost 
  – Less than 14 days notice.. 75% of total cost 
  – Less than 36 hours notice.. Full amount payable

The following policy would be applied to cancel/re-schedule any ‘open courses’ advertised on our website.

• – 7 days or more notice.. Full refund or re-schedule 
  – More than 48 hours but less than 7 days.. 50% cancellation or re-schedule fee  
  – Less than 48 hours.. No Refund or No re-schedule 
• Candidate Substitution:

Clients may substitute candidates for the course at any time prior to the commencement of the training.